Manpower are now looking for committed consultants for assignments in professional customer service and administration or the Finnish market for Polestar, a company in the automotive industry. For the role you need to speak and wright fluently in Finnish/Soumi. If you are passionate about people and feel excited about being part of transforming a whole industry - then keep reading!
Start: 1st of Mars
Assignments: Consulting assignment, initially 6 months but we see it long-term
Working hours: Both normal office hours and night and weekends will occur. Opening hours for the customer service is 8-20.
Polestar is an electric performance brand, determined to improve the society we live in by catalysing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance.
This job gives you the unique opportunity to drive the people experience in a newly established global tech company- you will shape our story from the very first chapter.
What is the work about?
The assignment involves working in a customer service function for the Finnish market where you act as an advisor and offer professional service by answering questions from the company's existing and potential customers, primarily by phone, but also email, chat and social media can occur. The role is very focused on communication and follow-ups as it is the most important thing for the customer experience. The work also involves offering customized solutions to customer-unique inquiries.
The questions may concern matters related to insurance, invoices and product ordering of the customer's exclusive premium products. You will help customers in their ordering process, which means that the assignment also includes a lot of administration. In the role, there are also great development opportunities as the company is in an expansive phase. The employment begins with an introductory training where you get to learn what you need to know to get started with the job in the best way
Are you the right person for the job?
This job is suitable for you who find it exciting to work with service, customer support and problem solving. You have a skill for talking to different types of people and have a genuine desire to do a good job and provide the best possible service. It's a plus if you also have experience of administrative work and have experience of contact via telephony. We see that you are innovative and that you find it fun to develop and come up with improvement proposals to streamline processes and tools to take the customer experience to a new level.
If you also are interested in working in a global environment and being part of an international team, then this is the opportunity for you!
Your main tasks will be to
- Answer customers' questions via phone, email and chat
- Manage orders via internal processes and systems.
- Responsible for prioritizing and escalating feedback from customers to internal teams
Otherwise, it is required that you
- Speaks and writes Finnish and English fluently
- Has worked in the service profession before, preferably at least 6 months in customer service or reception
- Has good system skills and is used to working with telephone and computer
It is also a merit for the position if you
- Has had professions with a lot of customer contact and sales
- Worked in the Salesforce business system or other CRM system
- Has industry experience (automotive)
- Has a driving license
Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our customers. With our extensive network, locally as well as globally, we can offer lots of exciting vacancies that will help you build your career, both in the short and long term. With us, you can apply for a full-time job or extra work in addition to your studies.
We do not accept applications by e-mail. Send in your application as soon as possible. The applications will be evaluated continuously.
Please attach your CV and apply to this position through this web-page. Should you have any questions regarding the position or Jefferson Wells, you are more than welcome to contact Candidate Specialist Anna Bjellheim at firstname.lastname@example.org