Customer Service Agent

On behalf of Vestas we have the pleasure of finding you - a service minded person who believe in the power of customer service and customer relationships.

Location: 
Malmö
Business area: 
Kundtjänstarbeten
Positions: 
1
Type of job: 
Rekrytering till företag

Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe and south of Africa. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.
The Service Department at the Malmö office is responsible for service, service sales and maintenance of the wind turbines within the Nordic countries. The department has an open and informal culture, where teamwork and good communication is the key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.
Initially you will be employed by Manpower.

Responsibilities
*The CSA is the link between the customer and Vestas Service Customer Service Management NCE. This role is created to handle the customer`s request at the required service level and make sure we deliver according to the contract and meet customer expectations. Additionally, the CSA will actively quote and negotiate upcoming repairs.
*Furthermore, your responsibilities will be:
*Receive incoming calls, emails and handle customer requests
*Carry out simpler service contract negotiation (renewal/renegotiation) to ensure profitability and a solid, long-term relationship
*Meetings internally with Vestas, ensuring effective communications with all relevant departments as well as meetings externally with customers requiring preparation, travel and follow-up on all progress
*Handle multiple fixed, daily tasks concerning customer issues. Secure that all customer communication is handled and registered in CRM
*Contribute to the continuous improvement of both general work routines and formal procedures
*Create service orders and instructions to service technicians and other parts of the service organization

Qualifications


On the professional level you have:
*Several years of experience from customer service and maintaining long-term customer relationships
*Experience with CRM systems
*Experience with SAP
*Excellent verbal and written communication skills in Swedish and English
*Skills in MS Office

Competencies

*Service-minded with a natural motivation towards giving the customer a great service experience
*A strong business drive and mindset
*A positive and flexible team-player who can secure the daily workflow
*Detail-oriented, organized and structured with a high focus on quality
*Self-driven and working proactively towards continuous improvements
*Ability to cope with stress in a fast paced dynamic environment

What We Offer


We are a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department and everyone is always prepared to help when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Would like to apply for this job? Fantastic! The position may be filled before the last application date so apply today! For more information, you are welcome to contact Linda Marie Holmberg on tel: 0727 - 464 634 or linda.marie.holmberg@jeffersonwells.se