SBU NCE > Service > Customer Care Sweden
Vestas NCE is a sales business unit covering countries in Northern and Central Europe. We are responsible for the sales function, project, installation and service of wind farms throughout these regions. We strive to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work.
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries, and we are now looking to expand the team with a Customer Engineer, working primarily with blades.
In this position, you will be a part of the Service department and assist the Customer Service management team by providing internal and external technical reports. You will be preparing new technical initiatives and communicating existing technical solutions by phone, email and reports directly to customers, ensuring execution of contracts handling the customer relationship and seeking aftermarket sales.
As a Customer Engineer, you will be part of our service organisation in close contact with our technical department and Customer Service. You report to a Team Lead in Customer Care and your primary responsibilities and tasks will be to:
Provide first-line customer communication for technical matters, ensuring day-to-day execution to the scope of contracts and customer commitments
Acts as the best point of contact for technical customer requests via email, chat or phone across all customer journeys
Handle service orders in SAP for blade repairs and make decisions related to commercial priority and cost allocation
Provide blade inspection reports to customers
Participate in customer meetings ad-hoc and weekly during the blade repair season
Handle blade repair reports and establish the allocation of cost for repairs depending on root-cause analysis
Align commercial aspects with the fibre-planning department to ensure smooth execution of work
On a professional level you are/have:
A technical background
Experience in working with customers
Familiarity with machinery and blade technology is a plus
Advanced user of MS Office
Experience with ERP and CRM systems, e.g. SAP is a plus
Good verbal and written communication skills in Swedish and English
On a personal level you are/have:
Service-minded with a strong business mindset as well as empathy
A positive and adaptable person with a can-do mindset
Focused and proactive towards continuous improvements
Team-player with the ability to secure the daily workflow, supporting your colleagues
Organised with a high focus on the details and quality
Ability to cope with high activity levels and an ever-changing environment
What we offer
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. The department has an open and informal culture, where teamwork and a focus on assisting your colleagues when needed is the key to our success.
By joining Vestas, you join the only global energy company dedicated 100% to wind energy. Together with our customers, we have installed more than 113 GW of wind turbines in 81 countries, and we remain committed to increasing that number via our great, cost-effective wind technologies, products and services.
The primary workplace will be in our office in Malmö, Sweden.
Approximately 10 days of traveling per year must be expected.
Applications are handled on an ongoing basis, so please apply online as soon as possible and no later than the 24th of May 2020.
If you have any questions about the recruitment process, you are welcome to contact Talent Acquisition Partner, Pernille Sort Jensen at +45 2020 0339.