Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
We are looking for a Business Process Analyst to work with our growing Global Customer Service Process Excellence team. Do you have a passion for inspiring change and use data to improve processes? Then we would love to hear from you!
What you’ll do
Lead the utilization of data to generate insights around the Global Customer Service processes, contributing to data driven decision making and findings to enable continuous improvement across the Customer Service organization.
Translate priorities from internal processes within our team into tangible analytics requirements and recommend potential analytical solutions.
Champion simplification and continuous process improvement, supporting the wider Global Customer Service team on the journey to delivering an outstanding customer experience.
Drive data literacy and proficiency with key stakeholders and teams, by sharing best practices for data analysis, insight generation and design-for-data.
Assess, analyze and validate the accuracy and reliability of existing data and data sources.
Prepare standard data sets for regular reporting and operating mechanisms to support daily management, standardization, alignment, and action-oriented collaboration.
Establish and own the Global Customer Service Process Excellence data and analytics strategy.
Who you are
Ability to demonstrate strong data analytics and process improvement experience.
Have proven leadership experience from working with global and x-functional teams to deliver process improvements.
An individual with strong analytical and problem-solving skills, with the ability to translate complex business processes and user requirements into clear and action focused project plans.
An excellent communicator and change agent, with ability to influence and drive engagement in the process of change towards improvements.
Comfortable with established data analysis tools and methodologies at a process, software and information sharing level.
Customer focused with a strong drive and passion to improve customer experience.
Since we are a team spread out across the world, the location of the position is flexible for the right candidate.
Selection of candidates and interviews will be held continuously - we look forward to your application today!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.